Privacy policy

At POPnPIN, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how POPNPIN ("we," "us," or "our") collects, uses, discloses, and safeguards your personal data when you visit our website, utilize our product customizer, or make a purchase from us.

By accessing or using our services, you consent to the data practices described in this policy.

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us, as well as data collected automatically when you navigate our site.

  • Personal Identity & Contact Data: Name, shipping address, billing address, email address, phone number, and payment information (processed securely through PCI-DSS compliant third-party payment gateways).

  • Customization Data: Any custom text, monograms, selected patterns, frame color preferences, or uploaded media submitted via our customizer tool (Easify) to produce your bespoke pickleball paddle.

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, device information, and pages viewed, collected via cookies and tracking technologies.

2. HOW WE USE YOUR INFORMATION

We use your personal data for legitimate business purposes, including:

  • Order Fulfillment: Processing, customizing, manufacturing, and shipping your custom pickleball paddles.

  • Customer Support: Communicating with you regarding order updates, shipping notifications, and handling replacement requests via support@popnpin.com.

  • Website & Experience Optimization: Improving our Shopify store, 2D live preview rendering, and site functionality.

  • Marketing & Advertising: Delivering tailored advertisements and promotional updates via Meta Ads, Google Ads, and email campaigns (you may opt out at any time).

3. DATA SHARING & THIRD-PARTY SERVICES

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers who assist us in operating our store and fulfilling your orders:

  • E-Commerce & Technology Platforms: Shopify (store infrastructure) and Easify (product customization engine).

  • Payment Processors: Shopify Payments, Stripe, PayPal, or Airwallex (we do not store raw credit card credentials on our servers).

  • Logistics & Fulfillment Partners: International courier and shipping partners responsible for delivering your orders.

  • Analytics & Advertising Tools: Meta Pixel, Google Analytics, and conversion tracking tools to optimize marketing performance.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and pixels to enhance your browsing experience, remember your customizer configurations, and analyze website traffic. You can control cookie settings through your browser preferences. However, disabling essential cookies may impact your ability to use the custom paddle preview features.

5. YOUR RIGHTS (EU/UK GDPR & US STATE PRIVACY LAWS)

Depending on your geographical location, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete personal data.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal record-keeping obligations.

  • Right to Opt-Out: Opt-out of targeted marketing communications or data processing for direct marketing purposes.

To exercise any of these rights, please contact our Data Protection Team at support@popnpin.com.

6. INTERNATIONAL DATA TRANSFERS

As a global merchant, your personal data may be transferred to, stored, and processed in countries outside of your residence (including Hong Kong, the United States, and Canada) where our servers and fulfillment partners operate. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and international privacy standards.

7. DATA SECURITY & RETENTION

We implement industry-standard technical and organizational security measures (including SSL encryption and PCI-DSS compliance) to protect your personal information against unauthorized access, loss, or alteration. We retain personal data only for as long as necessary to fulfill order processing, customer support, legal compliance, and tax obligations.

8. CHILDREN'S PRIVACY

Our website and products are not directed to children under the age of 13 (or 16 in the EU/UK). We do not knowingly collect personal information from children.

9. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our operational or legal requirements. Updated versions will be posted on this page with a revised "Effective Date."

10. CONTACT US

If you have any questions, concerns, or privacy requests regarding this Privacy Policy, please reach out to us at: support@popnpin.com