Refund policy

Thank you for shopping at POPnPIN. Because each of our customizable product is uniquely handcrafted and printed to your specific design choices (including patterns, colors, fonts, and monograms), please read our Return and Refund Policy carefully before placing your order.

1. ALL SALES ARE FINAL (CUSTOM & PERSONALIZED GOODS)

  • No Refunds for Change of Mind: Due to the bespoke, made-to-order nature of our custom pickleball paddles, we do not accept returns, exchanges, or issue monetary refunds for change of mind, incorrect specifications selected at checkout, or aesthetic personal preferences.

  • Order Cancellation / Modification: Once an order is submitted, customized production begins immediately. Order modifications or cancellations can NOT be requested.

2. 7-DAY REPLACEMENT POLICY (MANUFACTURING DEFECTS & DAMAGE)

We stand by the quality and craftsmanship of our paddles. If your product arrives damaged during transit, exhibits a manufacturing defect, or if you received an incorrect item, we will happily provide a 100% free brand-new replacement.

  • Replacement Only (No Cash Refunds): Monetary refunds will not be issued under any circumstances. Approved claims will be resolved strictly through a free product replacement dispatched to your original shipping address.

  • 7-Day Reporting Window: You must inspect your package upon delivery and submit your replacement claim within seven (7) calendar days of receiving the shipment (based on the courier delivery timestamp). Claims submitted past the 7-day window will not be eligible for replacement.

3. HOW TO SUBMIT A REPLACEMENT CLAIM

To process your claim quickly, please send an email to support@popnpin.com with the following information:

  1. Order Details: Your original Order Number and full name.

  2. Visual Proof: Clear, high-resolution photo(s) and/or a short video clip showing:

    • The defect or shipping damage.

    • The full paddle (front and back).

    • The shipping label on the package (if damaged during shipping).

  3. Problem Description: A brief explanation of the issue.

Our Quality Assurance team will review your submission within 2 business days. Once verified and approved, a replacement order will be processed and shipped immediately at no extra cost to you.

4. WHAT IS NOT COVERED (EXCLUSIONS)

Our replacement policy does not cover damage resulting from improper use, normal wear and tear, or external accidents. The following situations are not eligible for replacement:

  • Court Scraping & Normal Wear: Cosmetic scratches, edge guard scrapes from court contact, print fading over extended play, or grip wear resulting from regular gameplay.

  • Heat & Environmental Damage: Warping, surface bubbling, or core delamination caused by leaving paddles in hot vehicles, direct prolonged sunlight, or extreme weather conditions.

  • Improper Care & Modification: Damage caused by cleaning with harsh chemical solvents, abrasive tools, or structural alterations made to the paddle after receipt.

  • Input Errors: Spelling mistakes, wrong initials, or incorrect pattern/color selections made by the customer during the online ordering process.

5. LOST OR STOLEN PACKAGES

POPnPIN provides full tracking information for every shipment. Once a package is marked as "Delivered" by the carrier to the address provided in your order, POPnPIN is not responsible for lost or stolen packages. Please ensure your shipping address is secure.

6. CONTACT US

If you have any questions regarding our Return & Refund Policy or need assistance with your order, please reach out to our Customer Care team: support@popnpin.com