運送政策
1. Order Processing & Production Time (Bespoke Manufacturing)
All POPnPIN paddles are custom-crafted specifically for you upon order placement.
- Production Lead Time: 10–14 business days.
- During peak season or holidays, custom production may take up to 14 business days.
- Note: Production time is separate from transit/shipping time. Once your paddle passes our final quality and surface curing inspection, it will be handed over to our carrier immediately.
2. Estimated Transit Times & Shipping Rates
We ship to the United States, Canada, European Union, United Kingdom, and select global destinations.
- US & Canada Standard Shipping: 5–8 business days after dispatch.
- EU & UK Standard Shipping: 6–9 business days after dispatch.
Free Shipping Threshold:
We offer FREE Standard Shipping on all orders over $150.00 USD.
3. Order Tracking
Once your package is shipped, you will receive an automated Shipping Confirmation Email containing your tracking number and carrier details. Please allow 24–48 hours for tracking information to update on the carrier's network.
4. Customs, Duties & Import Taxes
- United States: Orders under $800 USD are generally duty-free under current US de minimis threshold guidelines.
- International (EU / UK / Worldwide): International shipments may be subject to import duties, local VAT, and customs clearance fees once the shipment reaches your destination country. These charges are the responsibility of the recipient and are non-refundable by POPnPIN.
5. Address Accuracy & Modifications
Please ensure your shipping address is entered correctly at checkout.
- Due to our automated custom fulfillment process, address modifications can only be requested within 12 hours of placing your order by contacting support@popnpin.com.
- POPNPIN is not responsible for packages delivered to incorrectly provided addresses or unclaimed packages returned to our carrier.
6. Lost, Stolen, or Damaged Packages
Every shipment is carefully packed to protect your custom paddle.
- In Transit Damage: If your package arrives damaged, please document the package and paddle with photographs and contact us at support@popnpin.com within 24 hours of delivery.
- Lost Packages: If your tracking shows delivered but you have not received it, please check with household members or building management before contacting our support team for carrier investigation.